Help / FAQ

You can access the T&Cs via the following link: Shop T&Cs. These regulate all the details of bio-familia’s offering in its online shop. You accept the T&Cs before placing each order, so please read them carefully. If you have any questions about the information in the T&Cs, please contact us before placing your order.

Discover our two gluten-free Müeslis: familia Organic Gluten-Free Honey Crunch and familia Organic Gluten-Free Chocolate Crunch.

All our products are manufactured in Sachseln, in the heart of Switzerland.

‘Simply’ Müesli has not been available in stores since 2022. We recommend our organic range as an alternative.

‘Champion Original’ has not been available in stores since 2020. We recommend our ‘Organic Original Swiss Birchermüesli’ as an alternative to flake Müesli. You might also like our other kinds of Müesli for athletes.

‘Family Crunch’ Müesli has not been available in stores since 2022. We recommend our Kids range as an alternative.

‘Coop Naturaplan familia Organic Original Apple Grains’ has not been available in stores since 2023. We recommend our ‘c.m.plus Original’ and the ‘Value Pack Crunchy Müesli Oats & Spelt’ as alternatives.

‘Bio Huus Müesli’ has not been available in stores since 2019. We recommend our ‘Bio Birchermüesli Original’ as an alternative. Our factory outlet in Sachseln has other products, such as our export product ‘Swiss Müesli Premium Recipe’, which can be purchased from time to time.

These two organic Müeslis have not been available in stores since 2021. We recommend the other products in our organic range as an alternative.

Feel free to contact us using our sponsorship form.

Our entire Swiss range is available in our online shop and in our factory outlet in Sachseln. For more detailed information, see the ‘Where to buy?’ tab for the product under the product specifications. This lists all the places that sell this Müesli alongside the online shop and the factory outlet.

No, our online shop’s range is only available in Switzerland. Our products for export are sold via various retail outlets. For more detailed information, contact e-shop@bio-familia.com.

The online shop sells the entire familia range available in Switzerland.

Please do not hesitate to contact us by phone on +41 (0)41 666 25 55.

Yes, familia Müesli is available in the online shop at the same prices as in Coop (provided they are available from Coop).

More information is provided under ‘Müesli’.

The Müesli can be kept for at least five months after dispatch.

There’s one exception: Müesli in the ‘Use, don’t lose’ category has a shelf life of at least three months.

‘Guets us Obwalde’ includes products made with local ingredients by farmers from the region. You can purchase the full range of ‘Guets us Obwalde’ products in bio-familia’s factory outlet. You can find more information about these products here. The online shop contains selected items, along with details of the full range Link opens in a new tab. and a gift Link opens in a new tab. list.

If you have any questions about logging in, please feel free to get in touch with us.

The online shop can be found at www.bio-familia.com. You can place your order via the online shop directly.

bio-familia AG’s online shop accepts all major credit cards (Visa, Mastercard and American Express) and Twint.

Check the promotions, junk and spam folders in your email account because our emails may be ending up there. Many email providers let you ensure that future emails are delivered to your inbox by moving the message to your inbox once or adding the sender’s email address to a safe senders list.

No, you can’t. Only addresses within Switzerland will be accepted.

Orders are shipped immediately after receipt of the order. As a result, we do not need to reserve the products for you once your order has been received.

Same-day delivery is not currently possible. On business days, we guarantee delivery within 48 hours (except Sundays and public holidays).

After placing your order in the shop, you will immediately receive an order confirmation by email with the key details of your order.

No. Unfortunately, you will not be able to make changes to orders that have already been placed. If you would like to make a change, please contact e-shop@bio-familia.com.

Orders are shipped immediately after receipt of payment. This usually takes 48 hours. Please note that we only ship our products on business days.

Yes, you can have it delivered to an address of your choice (e.g. to your holiday home). The delivery address does not have to match the billing address. Select ‘Other delivery address’ and enter the delivery address.

bio-familia works with Planzer for orders from bio-familia’s online shop. The delivery time is usually just one to two working days, but the delivery time cannot be agreed in advance. If you are not at home for the delivery, the parcel will be left in a safe place.

Orders from bio-familia’s online shop worth CHF 50 or more are delivered free of charge.

The cost for home deliveries with an order value under CHF 50 is CHF 8.70.

The current status of your order is not displayed, as it will be delivered within 48 hours on business days.

If you have created an account on our site, you can reorder the same item at any time via your order history.

Damage to goods delivered to your home must be checked immediately and reported no later than 14 calendar days after delivery. Please contact our customer service team on +41 (0)41 666 25 55 or via e-shop@bio-familia.com. If possible, send us a photo of the damaged goods and the damaged box.

There is no right to return products that are not defective and that have been delivered correctly.

You can contact bio-familia by phone on +41 (0)41 666 25 55 from 8 am to 12 noon and from 1:15 pm to 5 pm, Monday to Thursday, and from 8 am to 12 noon and 1:15 pm to 4:30 pm on Fridays.

Please contact bio-familia via e-shop@bio-familia.com or on +41 (0)41 666 25 55. We are available from 8 am to 12 noon and 1:15 pm to 5 pm, Monday to Thursday, and from 8 am to 12 noon and 1:15 pm to 4:30 pm on Fridays.