info@bio-familia.com  +41 41 666 25 55

bio-familia.com Disclaimer

Privacy statement

This privacy statement explains how bio-familia AG processes your personal data. Please read the information it contains carefully. If you have any questions or comments regarding this privacy information, you can contact our data protection coordinator at any time using the email address provided in section 1.

 

  1. Name and contact details of the data controller and the company data protection officer

     

    This privacy statement applies to the processing of personal data by: Controller:

    bio-familia AG (hereinafter ‘bio-familia’) Brünigstrasse 141

    6072 Sachseln Switzerland

     

    Email: datenschutz@bio-familia.com Phone: 041 666 25 55

     

    bio-familia’s data protection coordinator can be contacted by writing to the above address, marking your letter for the attention of the data protection department, or by sending an email to datenschutz@bio-familia.com

     

  2. Collection and storage of personal data; nature and purpose of the use of this data

     

    1. When you visit the website

       

      When you visit the www.bio-familia.com website, the browser on your device that you use to access the website automatically sends information to our website server. This information is temporarily stored in a log file. We collect the following information without any action on your part and this information is automatically deleted after one month:

      • IP address of the device used

      • Date and time of access

      • Name and URL of the file accessed

      • Website from which the page was accessed (referrer URL)

      • Device type and operating system in use on your device

      • Name of your access provider

      • Browser type and version, as well as other information transmitted by your browser (such as geographical origin, language settings, add-ons used, screen resolution, etc.).

      • We process the above-mentioned data for the following purposes:

      • To successfully establish a connection to the website

      • To optimise use of our website

      • To evaluate system security and stability

      • For other administrative purposes

         

        The lawful basis for data processing is our legitimate interest. Our legitimate interest is based on the data collection purposes listed above. We will never use data collected in this way to identify you personally.

         

        When you visit our website, we also use cookies and analytics services. You can find further explanations of these technologies in sections 4, 6 and 7 of this privacy statement.

         

    2. When you visit our pages on social media platforms

       

      Data that you enter when you visit our pages on social media platforms (e.g. Facebook, Instagram, YouTube, LinkedIn, Xing), such as comments, images, videos, likes, public posts and contact details, are processed and published by the respective social media platform. The privacy policies of the social media platform operators describe the collection and storage of your data, as well as the nature and purpose of the use of your data by these platform operators.

      These privacy policies can be accessed via the following links: https://www.facebook.com/policy.php https://help.instagram.com/519522125107875 https://www.linkedin.com/legal/privacy-policy https://privacy.xing.com/en/privacy-policy

      We use the data that you enter when you visit our pages on social media platforms for the following purposes:

      • To share your data on our social media pages if this is a feature of the social media platform concerned

      • To communicate with you via the social media platform

      • To run competitions (see (f) below)

         

        Our lawful basis for data processing is provided by your consent, the performance of a contract, and our legitimate interests. Our legitimate interest is due to our interest in public relations and communication.

         

        In the case of data that we use specifically for a competition, the deletion period specified in (f) below applies.

         

        Please note that the deletion of your personal data by operators of social media platforms is regulated by the social media operators’ privacy policies.

         

    3. When you subscribe to our electronic newsletter

       

      If you have given your express consent, we will use your email address to send you regular electronic newsletters based on your preferences, or to arrange for such newsletters to be sent. The only information that needs to be provided in order to receive the electronic newsletter is an

      email address, first name and surname. You can unsubscribe at any time, including via the link provided at the end of each newsletter.

       

    4. When you register to receive information by post

       

      When you register to receive information by post, we use your postal address to regularly send you information by post based on your preferences, or to arrange for such information to be sent. To receive information by post, you only need to provide a postal address.

      The lawful basis for data processing is either our legitimate interest or your express consent. You can cancel your subscription at any time, e.g. by sending an email to info@bio-familia.com, via the contact form on our website, or by sending a letter/postcard to the return address provided on the mailing.

       

    5. When you use our contact form

       

      We provide a contact form on our website, which you can use to contact us with any questions that you may have. The form requires you to enter a valid email address, your first name and surname, postcode and telephone number so that we know who submitted the enquiry and to enable us to respond. You can also choose to provide other information.

      Data processing for the purpose of contacting us is based on your voluntary consent.

       

      The personal data that we collect for the use of the contact form is automatically deleted once the enquiry has been handled and within six months of submission of the query at the latest.

       

    6. Competitions

       

      From time to time, we may run competitions or similar promotions. We use the following information to run the competitions or promotions:

      • Title, surname, first name

      • Address

      • Email address

         

        This information will be deleted following completion of the competition or promotion unless you have separately given your express consent to the use of the aforementioned data and any other personal data for marketing (emails, newsletters, etc.) or other purposes. During the competition or promotion, your personal data will only be passed on to third parties for their own purposes if you have given your express consent or if this is necessary for the running of the competition.

         

    7. Other purposes

     

    We reserve the right to process your personal data for other purposes. However, we will inform you before we do so and, if necessary, will obtain your consent.

     

  3. Disclosure of data

     

    1. For other purposes

       

      In addition, we will only pass on your personal data within bio-familia and/or to third parties if:

      • you have expressly agreed that we may do so,

      • this is legally permissible and necessary for the performance of the contract entered into with you,

      • there is a legal obligation to disclose the data, and

      • the disclosure is necessary to assert, exercise or defend legal claims and there is no reason to believe that you have an overriding legitimate interest in the non-disclosure of your data.

     

  4. Cookies

     

    Our website uses cookies. Cookies are small files that your browser creates automatically and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our website.

     

    The cookie contains information generated in connection with the specific device used. However, this does not mean that we directly receive information on your identity.

     

    Cookies are used with the aim of improving your experience when using our website. We use session cookies to detect when you have already visited individual pages of our website. Session cookies are deleted automatically once you leave our site.

     

    We also use temporary cookies to optimise the usability of the website. These cookies are stored on your device for a fixed period of time. If you visit our website again to use our services, the fact that you previously visited will be detected and your information and settings will be retained so that you do not need to enter these details again.

    In addition, we use cookies to record and analyse statistics on website usage in order to optimise the content we offer you (see section 6) and to present you with offers that match your interests (see section 7).

     

    If these cookies contain personal data, their use is based on our legitimate interests. Our interest in the specified purposes, and particularly in optimising our website, is legitimate within the meaning of the above-mentioned regulation.

    Most browsers automatically accept cookies. You can configure your browser not to store cookies on your computer or to always display a message before a new cookie is stored. However, if you disable all cookies, you may not be able to use some of the features of our website.

     

  5. Monitoring tools

     

    SWAT.IO

     

    We use the services of SWAT.IO ("The Socialists" Social Software Development GmbH, Andreasgasse 6, Top 1, 1070 Vienna). We use the SWAT.IO social media management tool to ensure consistent management of our social media profiles and activities. Each individual interaction we have with users is automatically recorded, which allows us to respond quickly and efficiently to customer queries. We can also filter mentions of our company or products on the social media platforms we use and contact the specific users concerned or target them with content. This gives us a detailed insight into customer opinions. The tool also enables us to create our own campaign pages and to show personalised, interest-based ads and measure results.

     

    Our use of SWAT.IO is for the aforementioned purposes. Data is processed outside of and separately from our corporate website and social media page, and we are therefore not able to make any statement regarding the lawfulness of the processing performed by SWAT.IO.

     

    If you object to the use of your data by SWAT.IO, require information on the data stored, or would like to exercise one of your other rights, please contact SWAT.IO by email at office@socialisten.at. You can find further information on data protection at SWAT.IO here (swat.io).

     

  6. Tracking tools

     

    We use the tracking measures described below based on our legitimate interests. Our aim in using these tracking measures is to continuously optimise our website and tailor it to the needs of users. We also use the tracking measures to record and analyse statistics on website usage and to optimise the content we offer you.

     

    1. Google Analytics

       

      In order to continuously optimise our website and tailor it to the needs of users, we use Google Analytics, a web analytics service offered by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter ‘Google’). Pseudonymised user profiles are created and cookies are used (see section 4) for this purpose. The information generated by the cookie on your use of this website, such as

      • browser type/version,

      • operating system used,

      • referrer URL (previously visited site),

      • host name of the device used for access (IP address),

      • time of server request,

         

        is transferred to a Google server in the USA, where it is stored. The information is used to analyse use of the website, to compile reports about website activity, and to provide further services relating to website and internet usage for the purposes of market research and optimising the design of this website. This information may also be transferred to third parties if this is pre- scribed by law or if third parties are engaged to process this data. Your IP address will never be combined with any other data held by Google. IP addresses are anonymised and this prevents identification (IP masking). Google observes the data protection provisions of the EU-US and Swiss-US Privacy Shield agreements and is registered with the respective Privacy Shield programmes of the US Department of Commerce.

         

        You can prevent storage of cookies by configuring your browser software accordingly; however, please note that you may not be able to use all features of this website if you do so.

         

        You can also prevent the storage of data generated by the cookie and related to your use of the website (including your IP address), as well as the processing of this data by Google, by downloading and installing a browser add-on.

         

        As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent data from being captured by Google Analytics by clicking this link. This will install an opt-out cookie on your device, which will prevent data from being captured in future when you visit this website. The opt-out cookie only applies to this browser and our website and will be stored on your device. If you delete cookies in this browser, you will need to set the opt-out cookie again.

         

        Further information on data privacy in connection with Google Analytics is available in Google Analytics Help.

         

    2. Google AdWords conversion tracking

     

    We also use Google conversion tracking to record and analyse statistics on our website and to optimise the content we offer you. Google AdWords sets a cookie (see section 4) on your device if you access our website via a Google ad.

    These cookies deactivate after 30 days and are not used for the purpose of personal identification. If a user visits certain pages of the website of an AdWords customer and the cookie is still valid, Google and the customer can recognise that they clicked on the ad and were redirected to this page.

     

    Every AdWords customer receives a different cookie. Therefore, cookies cannot be tracked across AdWords customers’ websites. The information collected via conversion cookies helps AdWords customers who have opted to use conversion tracking to compile conversion statistics. The AdWords customers find out how many users have clicked on their ad and have been directed to a conversion tracking tag page. However, they do not receive any information that would enable them to identify the individual user.

     

    If you do not wish to participate in this tracking process, you can reject the necessary cookies. This can be done by deactivating the browser setting that allows cookies to be stored. You can also disable conversion tracking cookies by setting up your browser to block cookies from the domain ‘www.googleadservices.com’. Google’s privacy notice for conversion tracking can be found here.

     

  7. Targeting tools

     

    We use the targeting measures described below based on our legitimate interests (in the case of (a), (b) and (c) below) or your explicit prior consent (in the case of (d) below). We use these targeting measures to ensure that the ads you are shown on your devices are aligned with your actual or supposed interests.

     

    1. Google AdWords remarketing

       

      We use Google remarketing tags. These services are provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter ‘Google’). Google uses cookies (see section 4) that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to a Google server in the USA and stored there. Google then truncates the last three digits of the IP address, preventing unique association of the IP address. Google observes the data protection provisions of the EU-US and Swiss-US Privacy Shield agreements and is registered with the respective Privacy Shield programmes of the US Department of Commerce. Google will use this information to analyse your use of the website, to compile reports about website activities and to provide other services related to the use of the website and internet usage.

       

      Google may also transfer this information to third parties if this is prescribed by law or if third parties process this data on Google’s behalf. Third-party providers, including Google, place ads on websites. Third-party providers, including Google, use stored cookies to deliver ads based on a user’s previous visits to this website. Google will not associate your IP address with any other data held by Google. You may object to the future collection and storage of data at any time. You can turn off the use of cookies by Google by referring to the relevant Google ads page.

       

      However, please note that you may not be able to use all features of this website if you do so. By using this website, you consent to the data concerning you being processed by Google in the manner described above and for the purpose set out above. You can find further information on Google’s terms and conditions here.

       

    2. DoubleClick

      Cookies (see section 4) are used on our website to record and analyse information in order to optimise the ads shown. We use targeting technologies from Google Inc. (DoubleClick, DoubleClick Exchange Buyer, DoubleClick Bid Manager). These technologies allow us to target you with personalised ads based on your interests. For example, the cookies used record details of the products in which you have shown an interest. Using this information, we can also show you offers on third-party sites, specifically aligned to your interests as identified from your previous user behaviour. Your user behaviour is recorded and analysed purely in pseudonymised form and we are not able to identify you personally. In particular, the information is not combined with your personal data.

       

      The cookie is automatically deleted after one day.

       

      You can also adjust settings for the display of interest-based advertising via Google’s ad settings manager. However, Google Analytics (DoubleClick) sets its own cookies. Information and specific expiry dates can be found at the following link: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

       

      You can find more information about advertising and Google, as well as privacy provisions, in Google’s privacy information and terms of use.

       

    3. Facebook retargeting/remarketing

       

      Remarketing tags from the Facebook social network, 1601 South California Avenue, Palo Alto, CA 94304, USA (‘Facebook’) are integrated into our website. When you visit our website, a direct connection is established between your browser and the Facebook server via the remarketing tags. As a result of this, Facebook learns that you visited our website with your IP address. This means that Facebook can associate the visit to our site with your user account. We can use the information collected to display Facebook ads. Facebook observes the data protection provisions of the EU-US and Swiss-US Privacy Shield agreements and is registered with the respective Privacy Shield programmes of the US Department of Commerce.

       

      Please note that, as the provider of the website, we do not receive any information regarding the content of the data transmitted or how it is used by Facebook.

       

      You can find more information in Facebook’s privacy information.

       

    4. Facebook Custom Audiences and Lookalike Audiences

     

    If you have given your express consent, we also use Facebook Custom Audiences and Facebook Lookalike Audiences, which are marketing services provided by Facebook. These services allow us to deliver personalised, interest-based ads to specific groups of users of our website who also use Facebook.

    Facebook Custom Audiences and Lookalike Audiences pixels are integrated into our website with a JavaScript code that is used to store personal data on website use. This includes your IP address, the browser you use, and the starting and destination page. This information is transferred to Facebook servers in the USA, where it is automatically compared to determine whether you have stored a Facebook cookie. The Facebook cookie is used to automatically determine whether you are in our relevant target audience. If you are in the target audience, you will be shown our ads on Facebook. This process means that you are not personally identified by us when comparing the data. Facebook observes the data protection provisions of the EU- US and Swiss-US Privacy Shield agreements and is registered with the respective Privacy Shield programmes of the US Department of Commerce.

     

    You can withdraw your consent to our use of Facebook Custom Audiences and Facebook Lookalike Audiences at any time by sending an email to info@bio-familia.com.

    You can also object to the use of the Custom Audiences and Lookalike Audiences services on the Facebook website. After logging in to your Facebook account, go to the settings for Facebook ads.

     

    You can find more information on privacy practices at Facebook in its privacy policy.

     

  8. Your rights

     

    You have the right:

    • to withdraw at any time the consent that you have previously given us. This means that we will no longer be permitted to carry out data processing that was based on this consent;

    • to request information on your personal data processed by us. In particular, you can request information on the purposes of processing, the categories of personal data, the categories of recipients to whom your data has been disclosed or will be disclosed, the planned duration of storage, the existence of a right to rectification or erasure, the existence of a right to restrict processing or object, the existence of a right to lodge a complaint, the source of your data if it was not collected by us, and the existence of automated decision-making, including profiling and any meaningful information about the details of this;

    • to obtain without undue delay the rectification of inaccurate or incomplete personal data stored by us;

    • to request the deletion of personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or to assert, exercise or defend legal claims;

    • to request the restriction of processing of your personal data if you dispute the accuracy of the data, if processing is unlawful but you oppose erasure of the data, if we no longer need the data but you require the data for the purposes of establishing, exercising or defending legal claims, or if you have objected to the processing;

    • to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transmission of the data to another controller; and

    • to lodge a complaint with a supervisory authority. You can normally do this via the supervisory authority in your place of habitual residence, your place of work or our place of business.

       

  9. Right to object

     

    If your personal data is processed based on legitimate interests, you have the right to object to the processing of your personal data on grounds relating to your particular situation or to object to direct marketing. You have a general right to object to direct marketing and we do not need you to specify grounds relating to a particular situation.

     

    You can exercise your right to object by sending an email to info@bio-familia.com.

     

  10. Data security

    We use the widespread TLS (Transport Layer Security) process on our website in combination with the highest level of encryption supported by your browser, which is usually 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. The key or padlock symbol in the status bar of your browser shows you whether pages on our website are using encrypted data transmission.

    We also implement appropriate technical and organisational security measures to protect your data against accidental or deliberate manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously updated in line with technological advances.

     

  11. Changes and updates to this privacy statement

 

This privacy statement is currently valid and was last updated in July 2019.

 

We may need to amend this privacy statement to reflect future updates to our website and offers or to comply with new statutory or regulatory requirements. You can view and print out the latest version of the privacy statement at

 

https://bio-familia.com/de/datenschutz/ at any time.